Next Generation device
NextGen users who have ordered the PRO Pack using Amazon shipping via OBDeleven website or purchased Ultimate pack, will receive the plan once the device is plugged into the vehicle and the first attempt to connect is made (the same can be for the PRO pack or Ultimate pack purchased from our distributors). Then the users will be prompted to activate a plan.
If you have purchased it from OBDeleven website, but have chosen any other shipping, follow the steps below:
The PRO activation code is automatically sent to the email that you specified when placing an order in our online store. If you can't find the PRO version activation code in your inbox please check the spam folder because sometimes it can be assigned to spam.
AOL Users:
If you do not receive the PRO version activation code message within a few minutes please check your spam folder in case the e-mail message got delivered there instead of your inbox. If so, select the message and click "This is Not Spam". It will allow future messages to get through.
We strongly recommend that you do the following to avoid accidentally filtering our future messages:
Click "Mail" in the toolbar at the top of your AOL window.
Select block "Unwanted Mail".
Click "Custom Sender List".
Select "Allow only the senders and domains listed below".
Enter obdeleven.com
Click "Save".
Hotmail Users:
If you do not receive the PRO version activation code message within a few minutes, please check your junk e-mail folder just in case the message got delivered there instead of your inbox. If so, select the message and click "Not Junk", which will allow future messages to get through.
We strongly recommend that you do the following to avoid accidentally filtering our future messages:
Click "Mail", then "Options" (next to the Help link).
Click "Junk E-Mail Protection".
Click "Safe List".
Enter this domain: obdeleven.com
Click "Add"
Yahoo Users:
If you do not receive the PRO version activation code message within a few minutes, please check your bulk mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the message and click "Not Spam", which will allow future messages to get through.
Gmail Users:
If you do not receive the PRO version activation code message within a few minutes, please check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the message and click "Not Spam", which will allow future messages to get through.
Everyone else:
If you do not receive the PRO version activation code message within a few minutes, please check your spam or bulk e-mail folder just in case the message got delivered there instead of your inbox. If so, select the message and mark it "Not Spam", which should allow future messages to get through.
If the above provided steps did not help you to find the activation code please contact us and provide your order reference number.
Reference ID - the combination of nine uppercase letters (ABCDEFGHI).
Full name recommended too.