Skip to main content
All CollectionsTroubleshooting
I have lost my 2-factor authenticator (2FA) backup code. What do I do?
I have lost my 2-factor authenticator (2FA) backup code. What do I do?
Edvinas avatar
Written by Edvinas
Updated over a week ago

If you've changed your phone or logged out accidentally and lost access to your 2-factor authenticator, follow these steps to reset it:

  1. Contact our Customer Support via live chat.

  2. Include the email address you used for your OBDeleven account.

Our team will help you in resetting your 2FA and restoring access to your account.

Did this answer your question?