If you purchased a plan or Credits from the OBDeleven.com website and received an activation code by email, you must redeem it in the OBDeleven web dashboard.
Activation codes are not redeemed directly inside the mobile app.
Step 1 — log in to the OBDeleven web Dashboard
Go to:
👉 https://obdeleven.com
Click "Activate plan & credits" in the top-right corner.
Use the same email and password you use in the OBDeleven mobile app.
Step 2 — open “Activate your plan or Credits”
After logging in, you will see the “Activate your plan or Credits” page.
Step 3 — Insert the activation code
Paste the activation code exactly as received.
Click Activate.
Once successful, your Credits will be linked to your account.
3. When the plan confirmation appears, select Continue.
4. Complete the required personal and billing details, then select Next.
5. Enter your payment card details and select Save card and activate plan.
Wait for the final confirmation that your plan is active, then check it in the mobile app using the same account.
Step 4 — check activation in the mobile app
After activation:
Open the OBDeleven mobile app.
Log in with the same account.
Go to "More" → Press on your Profile
Confirm your active plan or Credits balance.
⚠ Important Information
✔ Plans are linked to your account, not your device.
✔ You must use the same account in both the website and mobile app.
✔ Codes can only be redeemed once.
✔ You can not transfer the plan or credits from one account to another.
✔ A code marked Applied is not the final activation confirmation.
✔ Billing and card setup are mandatory and cannot be skipped during plan-code activation.
✔ Temporary or short-lived virtual cards, such as 3-day Revolut cards, are not supported.
✔ You are not charged again for the plan during code activation.
✔ The code activates for its full duration, including two or three years for an older code.
✔ Automatic renewal occurs only when the activated period ends and is always for one year at the regular plan price minus 10%, unless canceled. There is no monthly billing.
✔ After activation, you can cancel future renewal in Plan & billing and keep access until the paid period ends.
I redeemed the code but don’t see my plan/credits
Check:
Whether you completed the billing/card setup and received the final activation confirmation.
Are you logged into the same account in the app?
Did you restart the app?
Did the activation show a success message in the dashboard?
If still not visible, contact support with:
Activation code
Order number/screenshot of the invoice
My code says “Invalid” or “Already Used”
Possible reasons:
Typo in the code
Code already redeemed
Wrong account used during activation
Code purchased from third-party seller
If you believe the code is valid, contact support with:
Code
Proof of purchase
Order number
Card validation failed
Possible reasons:
Incorrectly entered card details
Unsupported payment method
Temporary card
If everything is correct, contact support with the error message or a screenshot with sensitive payment details hidden.
If You Purchased a PRO or ULTIMATE Pack
If you bought a bundle that includes a plan:
You do not need to redeem anything.
The plan will activate automatically when connecting directly to your OBDeleven device.
Purchased from Amazon?
If your purchase included a device + plan bundle, you will not need to redeem a code.
The plan will activate automatically when connecting directly to your OBDeleven device.
Note: If you purchased the OBDeleven PRO pack with credits, ULTIMATE Pack, or OBDeleven 3 device, the plan or Credits come as part of your package. To activate the plan or redeem Credits, simply connect your device to the OBDeleven app. You’ll see a popup asking for your confirmation to redeem the plan or Credits. Confirm and enjoy!
⚠ Activation codes are redeemed in the web dashboard. If you try to find this option in the mobile app, you will not see it there.