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Issues connecting to the vehicle. How to resolve this?
Issues connecting to the vehicle. How to resolve this?

Device not connecting

Edvinas avatar
Written by Edvinas
Updated over a week ago

Here is the list of common errors with the Next-Generation device for Android:

  • "Bluetooth is not available" - Make sure that location permission is given. It also might be that your phone does not support the Bluetooth version of the OBDeleven device. Could you check if you can connect to other devices via Bluetooth?

  • "Device not responding" means the device could not connect to your vehicle. You can try to unplug the device and plug it in again or restart your phone/tablet.

  • "Server error" - wait up to 5 minutes and try to connect again.

  • "Device is not authorised" - try to re-install the application if the issue persists, please get in touch with our Customer Support by providing your purchase.

  • "Unable to connect" - Was unable to connect via Bluetooth. You can try to open the side menu -> device and delete all the devices from that list, unplug the device, restart your phone, plug the device, and try to connect again.

If you still have any issues or questions, please contact our Customer Support through Live Chat directly, and we will answer as soon as possible.

Here is the list of common errors with the Next-Generation device on iOS:

  • "App needs access to Bluetooth. You can grant it in Settings.” - You need to turn on the Bluetooth permissions via your iPhone settings for the OBDeleven application.

  • "Bluetooth not enabled” - Turn ON the Bluetooth in your phone.

  • "Bluetooth is not available” - You need to check your phone's Bluetooth or try with another phone/tablet.

  • "Failed connecting to the engine, please try turning on the ignition or enter the VIN manually.”- The OBDeleven application does not connect to your vehicle control unit of the Engine. You can manually press "Continue" and enter your vehicle VIN or select the vehicle from your garage.

  • "Vehicle not identified. Check VIN and try again” - the application could not read your vehicle's VIN number. You can enter your vehicle's VIN manually or select the vehicle from your garage.

  • "Update available” - There is a new version of the OBDeleven application and you need to update it via the APP store.

If you are having issues connecting the First-Generation device (white, for Android), here is what you can check:

  • Can you see the red LED active on the device when you connect it to the car? Once you connect the device to your vehicle, the RED light of the device should light up, which means that the device is getting voltage from the vehicle. You can test it with another vehicle if it does not light up. If it still does not light up, the device might be faulty. Could you contact Customer Support?

  • Does your phone find the device via phone Bluetooth settings? Please don't hesitate to check if you can find the device via Bluetooth. You can test it with another phone/tablet if you cannot find it. If you still can't find it, the device might be faulty, and you should contact Customer Support.

  • Are you able to pair the device with pairing code 1234? If you can find the device via Bluetooth, could you pair it using the 1234 code? (Please ensure your phone/tablet is unpaired from another device).

  • What error message did you get when connecting via the OBDeleven app? Could you check what exactly happens when you press the connect button? If you receive the message "Device not responding," the device is likely faulty, and you should contact Customer Support.

  • If you are getting a message "Unable to connect" or the connect is spinning, and you are not receiving any error, here is what you can do:

1. Open the application.

2. Press menu -> device.

3. Delete all the devices from that list.

4. Restart your phone.

5. Turn on your location on your phone.

6. Open the application (DO NOT pair the device via Bluetooth).

7. Press the connect button.

If you are unable to resolve your issues, the best way is to contact Customer Support by pressing "HELP" in your OBDeleven application or Live Chat via the OBDeleven website.

NOTE: The First-Generation device can work only with Android (you can not use the First-Generation device with iOS). You will need to have a stable internet connection to use the OBDeleven.

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