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Issues connecting to the vehicle. How to solve this?
Issues connecting to the vehicle. How to solve this?

Device not connecting

Edvinas avatar
Written by Edvinas
Updated over a week ago

Common errors & solutions with NextGen device on Android

"Bluetooth is not available"

  • Ensure location permission is granted

  • Check if your phone supports the Bluetooth version of the OBDeleven device

  • Verify if you can connect to other devices via Bluetooth

"Device not responding"

  • Unplug the device and plug it in again

  • Restart your phone or tablet

"Server error"

Wait up to 5 minutes and try to connect again.

"Device is not authorised"

Reinstall the mobile app. If the issue persists, contact our Customer Support via live chat with your purchase details.

"Unable to connect"

  1. Open the side menu -> "Device"

  2. Delete all devices from the list

  3. Unplug the device and restart your phone

  4. Plug the device back in, and try to connect again

If the issue persists, contact our Customer Support via live chat with your purchase details.


Common errors & solutions with NextGen device on iOS

"App needs access to Bluetooth. You can grant it in Settings.”

Turn on Bluetooth permissions via your iPhone settings for the OBDeleven app.

"Bluetooth not enabled”

Turn on Bluetooth on your phone.

"Bluetooth is not available”

  • Check your phone's Bluetooth.

  • Try connecting with another phone or tablet.

"Failed connecting to the engine, please try turning on the ignition or enter the VIN manually.”

Manually press "Continue" and enter your vehicle VIN or select the vehicle from your garage.

"Vehicle not identified. Check VIN and try again”

Enter your vehicle's VIN manually or select the vehicle from your garage.

"Update available”

Update the OBDeleven mobile app via the App Store.


Troubleshooting FirstGen device on Android

Check the device's red LED

  • Ensure the red LED lights up when connected to the car.

  • Test with another vehicle if it doesn’t light up.

  • If the LED doesn’t light up, the device may be faulty. Contact our Customer Support via live chat.

Find the device via Bluetooth settings

  • Ensure your phone can find the device via Bluetooth.

  • Test with another phone or tablet if necessary.

  • If the device isn’t found, it may be faulty. Contact our Customer Support via live chat.

Pair the device using code "1234"

  • Ensure your phone/tablet is unpaired from other devices.

  • Try to pair the OBDeleven device using the code "1234".

Error messages when connecting via OBDeleven app

"Device not responding"

The device might be faulty. Contact our Customer Support via live chat so we can look into the issue.

"Unable to connect" or continuous spinning with no error message

  1. Open the mobile app

  2. Press "Menu" -> "Device"

  3. Delete all devices from the list

  4. Restart your phone

  5. Turn on location services

  6. Open the application (don't pair the device via Bluetooth)

  7. Click on the "Connect" button

If issues persist, contact our Customer Support by pressing "Help" in the OBDeleven app or via live chat on our website.

Note: The OBDeleven FirstGen device works only with Android and requires a stable internet connection. It's not compatible with iOS.

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