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I'm getting "Device not compatible" error message in Google Play Store. What to do?
I'm getting "Device not compatible" error message in Google Play Store. What to do?
Edvinas avatar
Written by Edvinas
Updated over a week ago

If you're unable to install the OBDeleven mobile app on your Android device, ensure that you're using Android 8 or a later version.

If your operational system meets this requirement, follow the steps below to fix the issue:

1. Clear Google Play Store cache and data

Access Settings:

  • Pull down the notification bar on your Android device

  • Tap the gear-shaped settings icon, or find "Settings" in the application tray

Navigate to Apps:

  • Go to "Applications" or "Application Manager"

  • Scroll down and find "Google Play Store"

Clear cache and data:

  • Select "Google Play Store"

  • Tap "Clear Cache"

  • Tap "Clear Data"

Clearing the cache and data will erase any corrupt files that may be causing the problem.

2. Restart Google Play Store

  • Close the Google Play Store

  • Reopen the Google Play Store

3. Try installing the app again

  • Search for the OBDeleven mobile app

  • Try to install it again

If you continue to experience issues, contact our Customer Support via live chat so we can help you further.

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