If you're unable to install the OBDeleven mobile app on your Android device, ensure that you're using Android 8 or a later version.
If your operational system meets this requirement, follow the steps below to fix the issue:
1. Clear Google Play Store cache and data
Access Settings:
Pull down the notification bar on your Android device
Tap the gear-shaped settings icon, or find "Settings" in the application tray
Navigate to Apps:
Go to "Applications" or "Application Manager"
Scroll down and find "Google Play Store"
Clear cache and data:
Select "Google Play Store"
Tap "Clear Cache"
Tap "Clear Data"
Clearing the cache and data will erase any corrupt files that may be causing the problem.
2. Restart Google Play Store
Close the Google Play Store
Reopen the Google Play Store
3. Try installing the app again
Search for the OBDeleven mobile app
Try to install it again
If you continue to experience issues, contact our Customer Support via live chat so we can help you further.