Common questions for our new users
By Lukas and 2 others3 authors68 articles
Why might applications not work on my phone?
HOW TO REDEEM DIGITAL PRODUCTS (set up guide)?
WHAT IS THE ORDER REFERENCE ID?
WHAT IS OBDeleven AFFILIATE PROGRAM?
DOES THE COMPANY WORK IN COMPLIANCE WITH ISO STANDARDS?
WHAT IS THE RESPONSE TIME OF OBDELEVEN CUSTOMER SUPPORT?
WHICH DEVICE DO I NEED, AND WHAT IS THE DIFFERENCE BETWEEN THEM?
I have lost my 2-factor authenticator (2FA) backup code, what do I do?
What Android/iOS versions are needed to use OBDeleven?
What is the OBDeleven device?
Issues connecting to the vehicle. How to resolve this?
WILL I NEED CREDITS?
UNABLE TO RECEIVE HELP
Can I use third-party OBD2 devices with an OBDeleven application?
THE DIFFERENCE BETWEEN A DEVICE WITH EASY REMOVE RING AND DEVICE WITHOUT A RING?
DO I NEED THE VAG PRO VERSION?
CAN I USE THE PRO ACTIVATION CODE WITH DIFFERENT USER ACCOUNTS?
How to activate the PRO plan, ULTIMATE plan, or credits from the code?
I Can't Log in Using the User Account of the Website on the Dashboard Platform.
ARE THERE ANY DISCOUNTS I CAN GET?
DOES OBDELEVEN USE AI?
WHO IS CAN?
I DID NOT GET CREDITS OR VAG PRO WITH NEXT GENERATION DEVICE
IS THE SAME USER ACCOUNT AVAILABLE ON BOTH iOS AND ANDROID APPLICATIONS?
What Are the Working Hours of the Customer Support Team?
What is the auto code gateway list?
WHERE CAN I BUY OBDeleven DEVICE?
DOES OBDeleven SUPPORT MY VEHICLE?