Yes, OBDeleven uses artificial intelligence (AI) integrated into our virtual assistant, CAN, to provide smarter and more strategic customer service and better customer relationship management.
How AI enhances OBDeleven support:
Anticipating customer needs: CAN learns from customer contexts, previous chat history, and preferences to anticipate specific needs.
Identifying issues: The AI assistant captures infinite online data to identify customer issues and learn from the gathered information.
Understanding behavior: It defines customer behavior patterns and determines frequent decisions and preferences.
Personalized solutions: CAN responds to customer questions and suggests personalized solutions.
Real-time support: It offers real-time technical support and help you resolve your issues faster.
We've also launched AI-powered VIN lookup for VAG vehicles recently.