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I didn't receive my order. What should I do?
I didn't receive my order. What should I do?
Edvinas avatar
Written by Edvinas
Updated over a week ago

We understand how frustrating it can be to wait for an order that hasn't arrived, though delays sometimes might happen. If your delivery is delayed, follow these steps to resolve the issue:

1. Check tracking information

Open your tracking link to check the current status of your package. Ensure the estimated shipping time has passed.

2. Contact the shipping carrier

If the estimated shipping time has passed, you'll need to get in touch with your shipping carrier.

  • Standard Shipping & Deutsche Post: Contact your local post office and provide them with your tracking number.

  • UPS and DHL: Contact their local representatives using your tracking number.

    Note: If the tracking information is unavailable or the carrier representatives don't respond, contact our Customer Support team via chat.

  • Amazon Shipping: If you've selected shipping via Amazon, your shipment will be handled by Amazon itself. Sometimes it can take up to 3-7 days for your package to be shipped from Amazon. You'll receive the tracking information via the email you provided during the purchase. If you haven't received the tracking link within this timeframe, contact our Customer Support team via chat.

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