For security reasons, each device has its own six-digit pin to prevent unauthorized connections. Each user must create his own six-digit device pin when connecting to the device for the first time. If you do not remember your device pin you can use the function "Forgot PIN".

Once you will press "Forgot PIN" the device PIN will be sent to your user email on which the pin was created.

If you do not have access to the email, or you have not received the PIN, you can contact our Customer Support on the steps below:

  • Open "Other" by pressing

  • Press "Help"

  • Open the chat by pressing

Start a new conversation directly with the Customer Support Team. To make it efficient please attach an invoice of purchase/ORDER REFERENCE ID and the email you use to login to the OBDeleven app.
We will answer as soon as possible during business hours.

Did this answer your question?